Privacy Policy

This Privacy Policy explains how Vertos ("we", "our", or "us") collects, uses, stores, and protects information when you use our websites, hosting services, game servers, storage services, and related products.

Information We Collect

• Name and account information provided during registration.
• Email address and contact details.
• Billing and payment information processed through payment providers.
• IP addresses used to access our services.
• Support tickets, messages, and communications with our team.
• Service usage information necessary for operation and security.

How We Use Information

• To create and manage customer accounts.
• To provision, operate, and maintain hosting services.
• To process payments and prevent fraud.
• To provide customer support.
• To monitor platform security, uptime, and abuse.
• To comply with applicable legal obligations.

Server Data & Logs

We do not actively inspect customer files, application data, databases, or server content except when required to investigate abuse, security incidents, legal requests, or when assistance is explicitly requested by the customer.

We may collect system-level operational information such as resource usage, network statistics, error logs, and security events to maintain service reliability and platform security.

Payment Processing

Payments are processed through third-party payment providers such as Razorpay. We do not store complete card information on our systems. Payment providers handle sensitive payment data in accordance with their own privacy and security policies.

Cookies & Analytics

Our websites may use cookies, local storage, and analytics tools to improve functionality, maintain sessions, understand usage patterns, and enhance user experience.

Data Retention

We retain information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Security

We implement reasonable technical and organizational measures to protect customer information. However, no online service can guarantee absolute security, and users are responsible for maintaining the security of their own accounts and credentials.

Third-Party Services

Our platform may integrate with third-party providers including payment processors, analytics providers, infrastructure vendors, and communication platforms. Use of such services may be subject to their respective privacy policies.

Your Rights

You may request access to, correction of, or deletion of your personal information where permitted by applicable law. Certain information may be retained where required for legal, billing, security, or operational purposes.

Changes To This Policy

We may update this Privacy Policy from time to time. Updates become effective when published on this page.