Privacy, in plain language.

This policy explains what information Vertos collects when you visit our website, create an account, purchase a service, or contact support—and how that information is used and protected.

We collect information needed to create and operate your account, deliver services, process payments, and protect the platform.

• Account and contact details, including your name, email address, and billing information.
• Billing records and transaction references. Complete card details are handled by our payment processors and are not stored by Vertos.
• Service configuration and activity required to provision and support your game servers, compute, or cloud storage.
• Technical records such as IP address, browser, device information, timestamps, and security logs.
• Messages, attachments, and other information you provide when contacting sales or support.

We use personal information only for legitimate operational, security, support, and legal purposes.

• Provision, maintain, bill, and support the services you request.
• Authenticate users, prevent fraud, investigate abuse, and protect our network.
• Communicate service notices, invoices, support updates, and important policy changes.
• Understand reliability and usage trends so we can improve the Vertos experience.
• Comply with applicable law and respond to valid legal requests.

Our sites may use essential cookies to maintain sessions, remember preferences, and secure account access. We may also use limited analytics to understand aggregate site performance. You can restrict non-essential cookies in your browser, although some account features may no longer work as intended.

Vertos uses reasonable technical and organizational safeguards intended to protect personal information against unauthorized access, alteration, disclosure, or loss. No internet service can guarantee absolute security, so you should use a unique password and promptly report suspected account access.

We keep personal information only for as long as it is needed to provide services, maintain required financial and security records, resolve disputes, and meet legal obligations. Retention periods differ according to the data and the reason it was collected.

We may share the minimum necessary information with trusted providers that help us operate billing, communications, analytics, infrastructure, or support. These providers process information on our behalf under their own security and privacy obligations.

We may also disclose information where required by law, to protect users or our network, or as part of a business transfer. We do not sell personal information.

Depending on applicable law, you may ask to access, correct, export, or delete personal information associated with your account. Some records may need to be retained for billing, fraud prevention, or legal compliance. Send a request from your account email so we can verify it safely.

We may update this policy as our services, providers, or legal obligations change. Material updates will be reflected by the date above and, where appropriate, communicated through the website, dashboard, or email.