Refund Policy

1. 7-Day Money-Back Guarantee

New purchases of eligible hosting services are covered by a 7-day money-back guarantee.

• Refund requests must be submitted within 7 calendar days of the original purchase date.
• The guarantee applies only to first-time purchases of eligible hosting services.
• Renewals, upgrades, add-ons, and repeat purchases are not covered unless required by applicable law.
• Refund requests can be submitted through our support system or by emailing help@vertos.in.

2. Non-Refundable Services

Certain products and services cannot be refunded due to immediate provisioning costs or third-party registration fees.

• Domain name registrations, transfers, and renewals.
• Dedicated servers, bare-metal servers, and custom hardware allocations.
• Custom software development, consulting, setup services, or managed service work.
• One-time administrative fees and custom enterprise deployments.
• Services purchased using promotional credits, giveaways, or free-trial rewards.

3. Service Abuse & Policy Violations

Refunds will not be issued for accounts suspended or terminated due to violations of our Terms of Service or Acceptable Use Policy.

• Malware distribution.
• DDoS attacks or network abuse.
• Phishing activities.
• Illegal content hosting.
• Fraudulent payment activity.
• Any activity prohibited by our Terms of Service.

4. Refund Processing

Approved refunds are generally returned to the original payment method used during checkout.

• Processing times typically range from 5 to 10 business days.
• Banking institutions and payment providers may require additional processing time.
• Refunds may be denied if payment fraud or abuse is suspected.

5. Service Credits & SLA Claims

Service interruptions covered by our Service Level Agreement (SLA) may qualify for account credits where applicable.

SLA credits are separate from standard refunds and are governed by the terms outlined in our Terms of Service.

6. Chargebacks

Customers experiencing billing issues should contact us before initiating a chargeback. Fraudulent or abusive chargebacks may result in immediate suspension of services and account restrictions.