A fair path when a service is not the right fit.

New purchases of eligible hosting services may be refunded when the request is submitted within seven calendar days of the original purchase date.

• The guarantee applies only to the first purchase of an eligible hosting service.
• Renewals, upgrades, add-ons, and repeat purchases are not covered unless required by applicable law.
• Submit the request through support or email help@vertos.in from the address associated with your account.
• Tell us which service you want refunded and, if possible, why it did not meet your needs.

Some products involve immediate third-party or dedicated provisioning costs and cannot be returned.

• Domain registrations, transfers, and renewals.
• Dedicated or bare-metal servers and custom hardware allocations.
• Custom development, consulting, setup, managed work, and administrative fees.
• Custom enterprise deployments and resources acquired specifically for a customer.
• Services purchased with promotional credits, giveaways, or free-trial rewards.

Refunds are not issued for services suspended or terminated because of fraud, malware, phishing, denial-of-service activity, illegal content, network abuse, or another violation of the Terms of Service. This protects customers and the shared infrastructure they depend on.

Approved refunds are normally returned to the original payment method. Vertos usually initiates an approved refund within five to ten business days, after which the payment provider or bank may need additional time.

• Refunds may be delayed while we verify account ownership or investigate suspected payment fraud.
• Processing fees or currency differences outside our control may not be recoverable.
• We will confirm the outcome of the request through the associated support channel.

An eligible service interruption may qualify for account credit where a service-level agreement expressly provides it. Service credits are separate from the seven-day refund process and are reviewed against the relevant incident and service terms.

Please contact us before initiating a chargeback so we can investigate billing errors or service concerns. A fraudulent or abusive chargeback may result in service suspension and account restrictions while the dispute is reviewed.