Agreement and eligibility
By creating an account, purchasing a service, or using Vertos, you agree to these Terms of Service. You must be legally able to enter this agreement and provide accurate account and billing information. If you use Vertos for an organization, you confirm that you can accept these terms on its behalf.
Accounts and responsibilities
You are responsible for activity performed through your account and for maintaining the confidentiality of credentials, API keys, and server access.
- Use a unique password and keep contact information current.
- Maintain independent backups of data important to you.
- Secure the software, plugins, containers, and applications you deploy.
- Notify us promptly if you suspect unauthorized access.
Acceptable use
Vertos services may not be used to harm people, systems, or networks, or to interfere with the reliable operation of our platform.
- Do not distribute malware, phish, conduct denial-of-service attacks, scan systems without authorization, or send unsolicited bulk messages.
- Do not host illegal content or content that infringes intellectual property or privacy rights.
- Do not use resources for cryptocurrency mining without prior written approval.
- Do not evade platform limits, resell access without approval, or run workloads that materially threaten shared infrastructure.
Provisioning and service changes
Services are generally provisioned after successful payment and automated security checks. Availability, included resources, software compatibility, and delivery time can vary by product. We may make reasonable technical changes required to maintain performance, security, or legal compliance.
Billing and renewals
Services are billed in advance for the selected term. You are responsible for taxes, fees, and renewal payments shown during checkout.
- Renewal reminders are a courtesy; keeping services paid on time remains your responsibility.
- Late or failed payments may result in suspension and, after the applicable retention period, deletion.
- Promotions apply only under the stated conditions and do not guarantee the same renewal price.
- Refund eligibility is governed by the separate Refund Policy.
Availability and support
We work to keep services reliable, but maintenance, software defects, third-party failures, attacks, and events outside reasonable control may cause interruption. Any uptime commitment or service credit applies only where expressly stated for the purchased service. Support scope and response time may vary by plan and issue severity.
Suspension and termination
We may limit, suspend, or terminate services when necessary to protect the platform, other users, or comply with legal obligations.
- These terms or acceptable-use requirements are violated.
- Required payments remain unpaid.
- A workload creates a significant security, stability, or abuse risk.
- We receive a valid legal or regulatory request.
Where reasonably possible, we will provide notice and an opportunity to resolve the issue. Serious or urgent threats may require immediate action.
Liability and backups
To the maximum extent permitted by law, Vertos is not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the services. You are responsible for maintaining your own backups. We are not responsible for loss caused by customer actions, deployed software, third parties, or circumstances outside reasonable control.
Changes to these terms
We may update these terms as products, risks, or legal requirements change. The revised date will appear above. Continued use after an update becomes effective constitutes acceptance of the revised terms.
Questions about these terms
Questions are welcome. Include your account email and relevant service details when applicable.
